Support
Help with the system we fitted for you. Most questions are answered by the manufacturer’s own how-to videos below. If yours isn’t, message us and the office will come back to you.
How-to guides for your system
Using the app, charging from the grid on a cheap tariff, Wi-Fi and updates. Pick the make of your inverter, battery or charger. Every video is from the manufacturer or its official distributor.
Hanchu's UK distributor films the end-user guides — the iESS app, tariffs, and the EV charger.
Still need help? Message us
It goes straight to the office and onto your job record, so you won’t need to explain twice.
If anything is sparking, smoking or smells of burning, switch it off at the isolator, keep clear and ring us straight away.